Service Level Agreements & Support Services

HPC systems are inherently complex and comprise of components from multiple hardware and software providers. OCF's front line support SLA's give our customers a single point of contact whatever your query

Service Level Agreements & Support Services

OCF includes a service level agreement (SLA) for all major implementations. OCF provides first line support in the management of hardware issues and first/second line break/fix support for the software environment installed by the OCF technical team.

This will include, as required, co-ordinating activity between our supply partners and the end user for troubleshooting of hardware & software issues and component replacement where appropriate. Once a project moves from installation into operational support, the customer will be provided with access to the OCF support facilities and issued with a service level agreement. 

OCF Support Options:

  • Front-line Support Help Desk offering 1st/2nd line support on multi-vendor HPC and storage solutions 
  • OCF Support Hotline and the OCF Support Portal; http://support.ocf.co.uk
  • Optional uplift to 24/7 Support

 

Request a call-back if you would like to discuss the best support package for you.