HPC systems are inherently complex and comprise of components from multiple hardware and software providers. OCF's front line support SLA's give our customers a single point of contact
OCF includes a service level agreement (SLA) for all major implementations. OCF provides first line support in the management of hardware issues and first/second line break/fix support for the software environment installed by the OCF technical team.
This will include, as required, co-ordinating activity between our supply partners and the end user for troubleshooting of hardware & software issues and component replacement where appropriate. Once a project moves from installation into operational support, the customer will be provided with access to the OCF support facilities and issued with a service level agreement.
OCF Support Options:
OCF Support T&C's: